Our guests' reviews
Brad and Connie Jacobson - March 2017
Brad and I have never been disappointed with our many stays at Playa Azul. We thank the entire staff for a wonderful vacation. The housekeepers, bartenders, waiters, front desk, and even the man that constantly does the laundry for all of us. We love your resort because of the employees that work there. Always making us feel comfortable and important.
Gracious to the staff at Playa Azul.
Bridgit N. Lent - January 2017
Dear Hernan, Yassir & Salvador,
I cannot thank you enough for all you did for us during our stay with such patience and good humor! I could not write anymore on the survey that I filled out when leaving but would you please be so kind as to forward this email along to Mr. Fernando and whoever usually gets the surveys.
Our stay was just as in the past full of smiling staff faces who excel in customer service. nothing seems to be any trouble. I have told many people that many hotels have good service but few understand that true hospitality is what differentiates.
I have two things of note to share - one is that Claire celebrated her birthday and Carlos and Luis went overboard to decorate the dining room and buy a cake. It was a wonderful time and I can't believe that they shopped on their own time and were so happy to do so and make her birthday so special! Michelle also helped a lot with this event.
The second is a less happy event - Claire's accident! This was very stressful for me and the following staff were so helpful in making this problem easier to deal with.
Charlie Brown drove us to the hospital and pharmacy and acted as an excellent interpreter. The next few days Hernan, Yassir & Salvador ordered everything I needed from the pharmacy to be delivered instead of me having to drive to town and arranged a new room for us on the first floor. Everyone was so kind asking after her and Michelle even made her a religious necklace to keep her safe and checked in on her. Lola saw me trying to move Claire downstairs and found a wheelchair and the incredibly strong Pablo and Julio carried her down three flights of stairs to our new first floor room. Reception again helped me get crutches delivered to the hotel the next day. No one on the staff could have been kinder or more concerned about us all and never showed the slightest sign that we were being "needy" guests.
Thank you from the bottom of my heart for a lovely vacation at your wonderful hotel where the staff truly make the guest experience extraordinary! We are already planning our vacation for next year and look forward to seeing everyone.
Kind Regards - Bridgit.
PS: Thanks also to Felipe, Angel, Kermit, Sergio, Darwin, Juan & Margherio and all the staff members not mentioned by name who work so hard to keep everyone happy!
Eric & Rebecca Sloan - July 2, 2015
My wife and I would like to thank Playa Azul for making our tenth wedding anniversary the best time of our life. We could have gone anywhere in the world and when a friend referred us to Cozumel we were like where is that. After doing a little research we knew Cozumel was the place to go. So next we needed a hotel to stay. We like resorts but don't like the crowds. After looking at many hotel websites we ran into Playa Azul. The opening picture was amazing and after a little browsing we knew this was the place for us. We didn't know what really to expect when we got there and we were amazed how beautiful it truly was. From the turtles in the front, to the iguanas walking around, we were overwhelmed by the beauty. We reserved the honeymoon package and boy were we impressed. The honeymoon sweet with the jacuzzi on the balcony was amazing!!!! And the towel sculptures left on our bed nightly added to the love .. We chose the last night to have our honeymoon dinner and I have to say we were extremely impressed by the view and the meal. The staff of the hotel were very polite and helpful. We would like to thank playa azul and all it's staff for making our anniversary one of the best trips of our lives! We have fallen in love with Cozumel and will for sure be going back with the whole family and staying at Playa Azul!!
Thank You Very Much!
Eric & Rebecca Sloan
Graziano's Family - June 12, 2015
While the hotel and the amenities fully surpassed our expectations, it was the staff that made this vacation truly exceptional. Carlos, Julio, Manuel, Kermit, and Darwin made us feel like family they are true professionals. Felipe, and Eduardo were so kind and cared for us. The housekeeping staff was wonderful surprising us daily with the fun towel animals. Angel greeted us each morning with an infectious smile and delicious breakfast. My wife is still raving about the massage thank you Marta. The groundskeepers kept the hotel beautiful. All of these people treated my family like family and we are truly grateful.
Joe, Liz, Lynda, Giovanni, and Barbara "Barbarita" Graziano