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Cozumel Hotel Guestbook

Please feel free to sign our guest book and we thank you for sharing your vacations with everybody.

Send your comments at playanet@playa-azul.com

Barry, Melissa, Pat, Jill and Suzanne posted on 07/22/2014

We just returned from 6 glorious days at Playa Azul….  We snorkeled, golfed, drank, ate and relaxed the whole time.  The 5 of us can not say enough about the wonderful staff and facilities.  Kermit, Felipe, Darwin, Ivan and Alberto are the greatest !!   We came a few years ago off a cruise for an excursion, but this time we flew directly there and stayed the whole time.  We will do this again and again and again. Barry, Melissa, Pat, Jill and Suzanne !!!

Nancy and Tom Thornton posted on 07/22/2014

Hello,

We would like to thank you for all you did to make our week at the
Playa Azul so enjoyable.  Room 307 was perfect for us and we very much
appreciated having the refrigerator in the room.  And of course, the
service in all areas was exceptional.  We especially appreciated the
care with which our room was cleaned every day, evening towel and turn
down service, and the amazing towel animals.  The housekeeping staff does a wonderful job!
 
There are not enough words to express our gratitude to the wonderful
gentlemen who took care of us every day in the dining room.  Carlos,
Juan, Luis, Angel go above and beyond to make sure we are well taken
care of by keeping our coffee cups full at breakfast, seeing that Tom
does not eat any food that contains gluten, and getting our favorite
table ready for us the minute they see us coming!  We have never had
such exceptional service anywhere.  We look forward to seeing them
every year.  It is like visiting with dear friends.  And although we
do not make use of the outdoor bar often, we do appreciate Felipe
checking with us frequently during the day when we are relaxing on the beach to see if we need anything.
 
Vacations go by way too quickly!  We are already thinking about when
we can return next year.  Until we meet again, please tell everyone we
say hola and gracias!
 
With much gratitude,
 
Nancy and Tom Thornton

Cédric Evard and Romaine Balthasar posted on 01/07/2014

Hi,

First we would like to thank you very very much for your hospitality during our stay in you hotel.

We had a very good time and are very happy for the time we spent in Playa Azul.

Despite our luggage’s came with 3 days of delay (journey from Switzerland can be very long and tricky), your staff was very helpful and did his best to help and serve us and find them back. Which happened on Christmas evening, nice present for us !!

Rooms were very nice and clean, view beautiful, hotel quiet and see/beaches nice.

Practicing triathlon, I would recommend your place to my teammates who intend to come to Cozumel either for the Ironman or for the half Ironman. Despite you are not very well centered, the 5 minutes-drive by car is not a problem.

Hopefully we might come again, but we need to earn some more money first !! ;-)

Best regards,

Cédric Evard and Romaine Balthasar

Wendy Wilkins posted on 10/23/2013

I just returned from staying at Playa Azul with my boyfriend and our two friends, it was our first visit to Cozumel. I can't tell you how wonderful the service was. Carlos, Kermit and everyone else made us feel special and at home. We arrived on Oct 4, 2013 and were suppose to leave on Oct 11, but we loved it so much we paid extra to stayed until Oct 13th, even thought the airline charged us too much to change our departure date. It was well worth it. We loved the small hotel feel, it was never over crowded and was very peaceful. The entire staff was very pleasant, they even hugged us as we were leaving, I felt like I was leaving family. Already planning on summer 2014 visit with my entire family. Can't wait!!

Dan Peterson posted on 04/11/2013

My wife and I just returned from our 9th stay at Playa Azul and playing daily golf at the Cozumel Country Club. The fact that we only take one vacation a year and have chosen to vacation at Playa Azul 9 of the past 10 years (skipped 2011 due to the economy) should serve as testimony as to how we feel about Playa Azul, their super friendly and accommodating staff, and a golf course we never grow tired of.

What surprises us the most is that there is not a waiting list to stay at Playa Azul. If you want to play golf in the tropics, be treated like royalty, feel safe, eat delicious food, lounge on a tranquil and uncrowded beach, enjoy awesome snorkeling right in front of the hotel, and stay in a affordable room with a view of the picturesque turquoise and blue ocean, in our opinion you won't find a better deal for the money anywhere.

Thank you Fernando and Martha for another wonderful set of memories. And thank you to Marciel, Philipe, Kermit, Luis, Juan, big and little Carlos, Gilberto, Yassir, Eleezer, and the rest of the staff for taking such good care of us (sorry to those I forgot to mention).

As usual, we've already started saving up to make sure we can come see you all again next year.

Sincerely,

Dan & Theresa Peterson

Steve & Patty posted on 01/16/2013

Patty and I just returned from our third trip to Playa Azul.  What a wonderful little gem and a great place to relax on a quiet beach away from the chill of the cool blue North.  We can't say enough about the excellent service of the staff.  They're amazing.  Our thanks to all of the folks down there for making us feel at home.  We consider Playa Azul our special place and can't wait to get back.

Steve and Patty

Sam Pearlstein posted on 12/18/2012

To Whom It May Concern,

I was a part of a group, The American Academy Of Podiatric Sports Medicine, that was fortunate enough to enjoy a stay at your resort. Our group enjoyed the hospitality of your staff and all of the amenities. We have traveled to many dive destinations over our 25+ years of seminars and I feel your location was one of the best.

The dive sites were as good as almost any I have experienced in the Caribbean over two and a half decades of scuba diving. My room was well appointed, all fixtures worked properly, stayed cool with air conditioning and clean with house staff service. You provided a room where our group could meet daily for lectures as good as any we have had over our years of dive travel.

I enjoyed the balcony over the pool area and the view of the Caribbean as the cruise ships sailed by. In fact, my screen saver is the view from my room!

There was a great variety of American and Mexican dishes that were offered and the beer was cold and refreshing.

However, my favorite pastime of playing golf sealed the deal as your resort is one of only a few where the cost of playing a round of golf at a challenging Jack Nicklaus designed course was only $35 for the use of a cart! This course was a 5 minute taxi ride away from Playa Azul.

I highly recommend your small resort as a destination others should consider if planning a trip to the Caribbean.

Terri Hulesch posted on 11/28/2012

I stayed with my husband and daughter in November 2012 and am already planning our return vacation in 2013.  We have stayed at many different types of hotels including Sandals, Couples, Breezes, Palace Resorts, Ritz Carlton, but we truly enjoyed our stay here at Playa Azul and look forward to returning.  I love the small hotel format which meant the beaches were not crowded, the restaurant and bars were never too busy which means the service was top-notch.  The entire place was very clean, the grounds were really pretty and well maintained.  The rooms were decorated tastefully and not overdone, just the perfect size for the three of us.  The views from the room were breathtaking.  This is the only place I have ever visited in the Caribbean which had a screened patio door.  It was very nice to have fresh air in the evenings when it wasn’t too hot to turn off the A/C.  Close to the airport, close to town, water clarity in front of the hotel worthy of a snorkel and fins, food carefully prepared and very delicious, all drinks were enjoyable, in-room coffee very good and a nice touch.  I highly recommend staying at Playa Azul and will return again and bring more family with us.

Alan Heintzen posted on 09/18/2012

My stay at Playa Azul for the first week in September was simply great! I've stayed there several times and like the petite size of the hotel and the attentive staff. The food is always top notch and it's a real pleasure to sit at the outside bar or take a swim in the pool. There are so many ways to relax - swim, sunbathe, read a book on the beach, snorkel right off the beach, play golf, or take a quick ride into town and watch the touristas. My stays always speed by and I can't wait until my next one. Alan

John & Janie Haymaker posted on 07/24/2012

Since our marriage on March 5, 2011 we have been told our wedding celebration at Playa-Azul was the most beautiful wedding our guest have ever witnessed! We couldn’t have made it happen without the help of your wedding coordinator, Carlos. He provided us with his prompt attention and made sure we were comfortable with every detail. God, Playa-Azul and Carlos made our beautiful celebration a memory we will never forget! Truly Blessed, John & Janie Haymaker

Mr. & Mrs Smith posted on 07/24/2012

I just wanted to comment on my recent stay (departed yesterday). We had a problem with our shower backing up and flooding our room. The staff did a great job cleaning it quickly and efficiently. The problem was it occurred again the next day and required a room change. My wife got a little “testy” with the young man (Yassir I believe) working the front desk. It was upsetting. However, when we were checking out the next morning, the owner, Fernando (I hope that’s right) came out and apologized and comped that last night. I just wanted to say how thankful I am to you for that accommodation. You took a stressing situation and did your best to make up for it. I am President of a bank here in Oklahoma. I understand that sometimes things happen. This was no ones fault, these things happen. But we are so appreciative of your response and I am humbled that Fernando (again I apologize that I do not know his last name but we had never met until now) would come out personally and talk with me and graciously refund the night. As you are aware I have stayed at Playa Azul many, many times. There are many reasons we do so but the most important is the hospitality that we feel there. The courteous and efficient staff, always helpful and dedicated to seeing that guests have a good stay with you. Again, please accept my most humble thanks for your response to our problem and please tell everyone in management of our appreciation. We will see you next year.

Joyce and Mark Collins posted on 07/24/2012

Hello, We have stayed at Playa Azul 4 times...and have loved each and every visit. We meet with people from New York and Minnesota who are also repeat visitors. We plan on our next trip, probably adding a few days again as we did last year, to be arriving possibly on Jan 27, 2012 and leaving on Feb. 5, 2012. We have stayed at your wonderful hotel during this same time period each year. In 2010 we had some friends from Connecticut travel with us and they also loved their stay at Playa Azul. We credit much of the success of your hotel to the wonderful and outstanding staff and owners. We have always stayed on the 4th floor with king bed, usually rooms 403, or 405, 407 and we cannot say enough on how much we enjoy our stay. We look forward to planning our next trip and seeing Fernando, Marciel, Carlos, Felippe, Kermit and all the other staff members I have failed to mention. I did not realize I was not on the mailing list or I would have joined sooner. Looking forward to receiving your e-mails and our next trip. Joyce and Mark Collins

Elizabeth, martha, Maria Elena & Frank posted on 07/24/2012

To Playa Azul Hotel, Cozumel We had a wonderful time with the Salseros from Cozumel at Playa Azul yesterday Sunday afternoon. The musical atmosphere and enjoyment for salsa for all ages, children, young, mature and senior citizens provide us the opportunity to have fun and share a good time with relatives and friends, dancing or just watching. It was fantastic. Congratulations to Martha for the energy and enthusiasm she puts into this activity that benefits not only we locals in Cozumel, including Playa del Carmen and Cancun, but all tourists from outside México coming to enjoy our musical culture. There is no doubt that Playa Azul promotes a good musical alternative for Sunday afternoons in Cozumel. Congratulations for the three years, and we hope very many more, offering this great way for people of all ages to have fun, be social and be healthy. Elizabeth, Martha, Maria Elena y Frank

Connie & Brad Jacobson posted on 07/24/2012

If we were to list all of the people that we felt were worthy of a “Thank you” I am sure we would miss someone. So…… I am sending a general message to you in hope that you will pass it on to everyone in your facility. (Housekeeping, bartenders, dining room waiters, front desk) Brad and I want to Thank all of your for kindness, humor and general service to us during our stay from March 7th-14th. We had the best time, mostly due to all of the employees at the Play Azul! We went to bed at night listening to the ocean sounds. So… Beautiful! We woke up to the same sounds with a cup of coffee in our hands on the balcony! The foods, for breakfast, lunch and sometimes dinner were excellent. Save us a place in the dining room and beach chairs for next year. We plan to be back around February 2012 for 10 days! God’s peace and love to all of you! Brad and Connie Jacobson

Stéphanie & Julien posted on 07/24/2012

Just a brief message to share the unbelievable honeymoon we had at Playa Azul this Summer. With all our hearts we want to thank Martha, Fernando and all their staff for having made of these 15 days of our vacation a real stay in paradise. The hotel is marvelous, the staff is always attentive and there are so many details (chocolates in bed, original floral decorations... and much more!) Service is perfect, the food is excelent and cleanliness at the hotel is above reproach. Briefly, we highly recommend this corner of paradise to all of those who wish to spend excellent vacations. Thank you again to every one for transforming this trip into a dream! We hope to see you very soon Julien & Stephanie (Cannes, France)

Debbie Kilmer posted on 07/24/2012

We just returned from Playa Azul on Nov 10th and it was one of the most relaxing vacations we have ever had!! Your staff is nothing short of fabulous and you exceeded our expectations in all areas!! Thank You Playa Azul!!! We look forward to coming back to stay with you and to say "Hola" to the friendiest hotel staff a...round!! Thank you all for making our vacation outstanding!!! It meant a lot to us!

Jamie Moffett posted on 07/24/2012

I stayed at Playa Azul September 11th – September 17th. It was the best vacation I have been on. The staff and service was amazing. All we had to do was walk to the dive shop and then to the water to go snorkel (which was sooo beautiful)!! Had some of the best bartenders EVER! Kermit, Gilberto, Phillipe we miss you guys so much! Can’t wait to visit again next year. It was the most relaxing trip I’ve ever been on. – Jamie Moffett

Danielle Headley posted on 07/24/2012

I just got back from having our wedding a Playa Azul!!! it was absolutely AMAZING!!! The resort is beautiful and in such a good spot!! it is directly on the beach and the water is to die for!!! i can not wait to come back!! i miss it so so so so much!!! The staff at the resort are very very helpful, always in a good mood, and so excited to see you. I just love it!! the best vaca ever! See you all again soon!! Danielle Headley

Erin & Caleb Williams posted on 07/24/2012

Hola Amigos! My husband and I visited Playa Azul in Feb of 2010...I have been meaning to write since! I can not begin to tell you what an amazing staff and facility you have. The front desk staff was always ready to assist or just give a friendly hello. The smaller scale of your hotel makes you feel that you get to know the staff and they know you, rather than just being shuttled through a huge complex. The ocean views and beach area are amazing! Our room was always clean and fresh. May I please give an extra thanks to Yassir, who worked very hard to find us a lovely VW convertible for our tour of the island. He went above and beyond to make it an amazing day. Playa Azul has quickly landed in our favorite place to visit. We are already planning for next year! Erinn and Caleb Williams

Robert, Teri & Madison posted on 07/24/2012

Dear Mr. Fernando, I want to take the time to let you know what a wonderful experience our stay has been. We arrived on 7/15, and are leaving today 7/22. We have been to Cozumel 7 times. This is our first stay at Playa Azul, but has been our favorite trip by far. You have a wonderful facility and staff. We began talking with Captain Carlos and Eleazer a couple months back, as we made special accommodations for our daughter’s birthday celebration. They were so friendly, and did everything we requested and more. I can not say enough abut their kindness. I had the same experience with EVERY staff member. I know I’m leaving someone out, but I also want to mention little Carlos, Juan, Luis, Yassir, Salvador, Hernan, the young grill-guy at the breakfast (made our eggs) and, of course, our maid (s). This has become my new favorite place! –we will definitely be back. We will also post a wonderful review on Trip Advisor. Thank you so much. Please pass this and our thanks along to your staff. The Grinnell Family (Robert, Teri & Madison)

Lucy Nesbitt posted on 07/24/2012

Warm greetings to everyone at Playa Azul. My sister and I enjoyed our 3rd stay April 23-April 29, 2010. Even though it had been a little over a year since we had been there last, many of the staff remembered us which is one reason we keep returning to Playa Azul. Everything was just as wonderful as always from the mouth watering food, especially the breakfast buffet, the yummy coffee, the yummy bar creations, the waiters, bar tenders, the chefs, and the ladies who kept our room spotless. The beach area and pool area are always so relaxing and spotless which is one reason we love Playa Azul. The attention to detail is apparent. This year we met guests who had come back to Playa Azul as many as 20 times which says a lot about the hotel. If I had known about it in the 15+ years that I have been going to Cozumel, I wouldn't have stayed anywhere else either. But now that I have found it, it will be the only place I will chose. Hope to see you all soon Lucy Nesbitt

Sally Higgins - Park City posted on 07/24/2012

I just wanted to thank you again for our wonderful stay at your perfect hotel. My sister and I were so looking forward to our return visit to what has become our favorite hotel and we were not disappointed. As usual, everybody went out of their way to make us feel welcome. Thank you again and we look forward to our next stay at your hotel.

Ted & Peggy Moon posted on 07/24/2012

Hola, Arrived home Sunday to lots of snow!!! Thanks for the wonderful month we had in Cozumel. All of the staff and Martha and Fernando are all so great to us. We miss our wonderful ocean view amd our golfing already. WE have afew months to wait before we can golf here. Thanks again Ted & Peggy - Portage-la Prairie, Canada

Ed & Shari Krasinski posted on 07/24/2012

Shari and I spent 7 great days last week at your hotel. It was our first stay with you. Playa Azul was recommended by a customer of my wife who has stayed at your hotel every year for the past 7 years. We had a wonderful time and plan on staying again next year or maybe even sooner. You have a great resort and you and all the employees should be proud. I attached a picture I took last Thursday evening we wish we were still there. Ed & Shari West Bloomfield, MI

Pete, Pat & Hayley McQuade posted on 07/24/2012

Dear Playa Azul employees This is the McQuade family. We recently stay at Playa Azul for the Ironman Race and we just wanted to say that it was very beautiful and very peaceful. The people are very nice and friendly. We loved the service we received. We enjoyed breakfast in the morning with Carlos and the others. We especially enjoyed dinner with JULIO - he has since made new friends with us. He is very nice man and a good worker. Say hello to all for us especially Julio Pacheco. Muchas Gracias,

Ralph & Shelly White posted on 07/24/2012

Martha and Fernando, My wife and I want to compliment you on your outstanding hotel, employees and service. The 5 days we spent there this past week were wonderful. Every facet of your hotel was exceptions. The complimentary breakfast, complimentary snorkeling equipment, the fair priced beverages and food, the outstanding attitude and kindness of your staff, the spotless hotel cleanliness, the marvelous bedrooms, the free WI if for our computers, the exceptional cabanas and chaise lounge ..everything. The only suggestion I would add is please offer calling fans in the rooms. If you had ceiling fans we would not have to turn our air conditioner temperature down so often. What a great staff who was exceptionally helpful in all areas.We will be returning every year for now on.Thank you for providing a terrific experience...and super value.

Debbie & Tom Walsh posted on 07/24/2012

A huge THANKS to Fernando and the entire staff at Plaza Azul for a truly exceptional visit! The beach and swimming is relaxing, the golf is fun and convenient, the restaurant and breakfast buffet scrumptious! Our suite was delightful. We loved the 'towel art' we found in our room each afternoon!!! The view is perfect, sunsets even better, and every night we slept to the sound of the waves rolling ashore......We had an evening departure out of Cozumel, and we very much appreciate your allowing us a late checkout. We look forward to visiting again soon.

Adrian Meikle posted on 07/24/2012

This was my first trip to Mexico and Cozumel, I have travelled all over on business & a lot in Europe & Egypt for holidays. I was mostly interested in the diving but also wanted a great place for my non diving partner to relax and enjoy. I would love to go back there anytime, certainly one of the best places I’ve ever been for a holiday in terms of enjoyment, weather and value for money. The hotel is in the quiet northern hotel sector of Cozumel but only a short taxi ride away from the bustling centre which has many shops & bars & a big supermarket for any supplies you may need. Taxi’s are $7 or $8 and always available! Usually waiting outside the hotel but it’s also worthwhile to rent a car and tour all around Cozumel for a day and see the Mayan ruins in the middle of the island. They will bring the car to your hotel for you! The hotel is lovely, perfectly clean and homely, the staff will provide anything that you need , including ice for your cool box! Rooms are well cleaned and serviced daily and all rooms have a balcony looking out over the lovely beach which is small but big enough for all the guests without being crowded, and snorkelling in the shallows is great fun. We didn’t get to try the golf but maybe next time. The breakfast buffet is excellent and the chef will cook eggs freshly for you in the way that you choose, the meals are great quality and the service exemplary! I could not fault this hotel at all, and that’s saying something from me! Thanks guys for a great time. Hope to see you in the bubbles…… soon ! Adrian

Tom & Cheryl Frey posted on 07/24/2012

We just got back from our first-ever stay at Playa Azul (August 22-29) and it was incomparable. I won't repeat what all the other guestbook entries have raved about - the fantastic staff, the delicious food, the tranquil and rejuvenating atmosphere. All those things (and more) are absolutely correct. However, what impressed me more than anything else, is that in all my various travels on six continents, I have never felt more valued as a guest than I was made to feel at this perfect little gem of a hotel. Thanks so much for creating very happy memories.

Amy & Freddy Sloan posted on 07/24/2012

Thank you so much for another wonderful week at Playa Azul. We were there with family and friends June 4-10 and it was a perfect experience as always!Every time we visit we meet other guests who, like us, return to Playa Azul again and again -the unique experience you provide has brought you many loyal patrons. The Playa Azul staffis always attentive and friendly - a smile on every face and thoughtfulness in every detail. They truly seem to take pleasure in making guests feel at home. The food is fresh and delicious,the drinks cold, and the atmosphere so tranquil it always makes us sad to leave. We'll be back as soon as we can! Sincerely, Amy & Freddie Sloan Houston, Texas

Susan, Galen, Taylor and Cole Stanley posted on 07/24/2012

Our family had a great time at Playa Azul during our 6 night stay (June 4th - 10th). The food and drinks were outstanding and so was the service. I would like to thank Juan, Carlos, Kermit, Felipe, Gil, Julio, Marcial, Hernan, Martha, Erick, Eleazer, Gina and all the other staff at Playa Azul for making our stay the best. Hernan was very helpful and set up our dolphin swim (which the kids loved). The kids loved feeding the turtles each morning and evening. Martha & Fernando made us feel right at home. The kids are ready to go again. We all look forward to coming back again and creating more great memories with you guys. Thanks Again! Susan, Galen, Taylor and Cole Stanley

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