Our guests' reviews
Brad and Connie Jacobson - March 2017
Gracious to the staff at Playa Azul.
Bridgit N. Lent - January 2017
Dear Hernan, Yassir & Salvador,
I cannot thank you enough for all you did for us during our stay with such patience and good humor! I could not write anymore on the survey that I filled out when leaving but would you please be so kind as to forward this email along to Mr. Fernando and whoever usually gets the surveys.
Our stay was just as in the past full of smiling staff faces who excel in customer service. nothing seems to be any trouble. I have told many people that many hotels have good service but few understand that true hospitality is what differentiates.
I have two things of note to share - one is that Claire celebrated her birthday and Carlos and Luis went overboard to decorate the dining room and buy a cake. It was a wonderful time and I can't believe that they shopped on their own time and were so happy to do so and make her birthday so special! Michelle also helped a lot with this event.
The second is a less happy event - Claire's accident! This was very stressful for me and the following staff were so helpful in making this problem easier to deal with.
Charlie Brown drove us to the hospital and pharmacy and acted as an excellent interpreter. The next few days Hernan, Yassir & Salvador ordered everything I needed from the pharmacy to be delivered instead of me having to drive to town and arranged a new room for us on the first floor. Everyone was so kind asking after her and Michelle even made her a religious necklace to keep her safe and checked in on her. Lola saw me trying to move Claire downstairs and found a wheelchair and the incredibly strong Pablo and Julio carried her down three flights of stairs to our new first floor room. Reception again helped me get crutches delivered to the hotel the next day. No one on the staff could have been kinder or more concerned about us all and never showed the slightest sign that we were being "needy" guests.
Thank you from the bottom of my heart for a lovely vacation at your wonderful hotel where the staff truly make the guest experience extraordinary! We are already planning our vacation for next year and look forward to seeing everyone.
Kind Regards - Bridgit.
PS: Thanks also to Felipe, Angel, Kermit, Sergio, Darwin, Juan & Margherio and all the staff members not mentioned by name who work so hard to keep everyone happy!
Eric & Rebecca Sloan - July 2, 2015
Thank You Very Much!
Eric & Rebecca Sloan
Graziano's Family - June 12, 2015
While the hotel and the amenities fully surpassed our expectations, it was the staff that made this vacation truly exceptional. Carlos, Julio, Manuel, Kermit, and Darwin made us feel like family they are true professionals. Felipe, and Eduardo were so kind and cared for us. The housekeeping staff was wonderful surprising us daily with the fun towel animals. Angel greeted us each morning with an infectious smile and delicious breakfast. My wife is still raving about the massage thank you Marta. The groundskeepers kept the hotel beautiful. All of these people treated my family like family and we are truly grateful.
Joe, Liz, Lynda, Giovanni, and Barbara "Barbarita" Graziano